Billing & plan
Your trial, plans, payment method, and cancellation.
- Your 10-day free trial and when billing starts How the trial works and when your card is charged.
- Plans and what each includes Compare four plans by jobs per month.
- Manage your plan, payment method, and cancellation Change plans, update your card, or cancel.
- Change your plan or update your card Upgrade, downgrade, or update the card on file from Billing — with a clear preview before anything changes.
- What happens when you hit your monthly cap (and Auto-Upgrade) What happens as you approach your monthly review-request limit, and how Auto-Upgrade keeps requests moving.
- Canceling your plan, and changing your mind You can cancel any time — there are no contracts. Here’s exactly what happens.
- If a payment doesn’t go through If a charge is ever declined — an expired card, a bank hold, not enough funds — here’s what happens and how to fix it. A single failed payment won’t cut…
- Start your plan before your trial ends Have review requests waiting on your free trial? Start your plan early — same plan, same price.
- Account Closed With a Refund or After a Payment Dispute What suspension means, how to turn a refunded account back on within 30 days, and how to reach support.
- Scale pricing, setup fee, and dedicated texting number What Scale costs, what the setup fee covers, and how setup works.