If a charge is ever declined — an expired card, a bank hold, not enough funds — here’s what happens and how to fix it. A single failed payment won’t cut you off.
Your account goes Past due
When a charge doesn’t go through, your account moves to Past due and we automatically retry your card over the next several days. Your Billing page shows a Past due note, and your plan carries a Past due badge.
You keep sending while we retry
Being Past due doesn’t stop your review requests right away. You stay active through the retry window, so one failed charge doesn’t interrupt your reviews — it’s a short grace period, not an immediate shut-off.
How to fix it
Open the Billing page and, under Payment method, choose Add card to enter a working card — a new card becomes your default automatically. You can pay by card or bank account (ACH). As soon as a retry succeeds, the Past due note clears on its own.
If it stays unpaid
If every retry fails and the balance is never paid, your plan eventually lapses and review requests stop until you’re paid up again. Add a working card before then and you won’t miss a beat.