Messaging
How review requests are written, sent, and kept compliant.
- Add your business photo Add a photo so your review requests feel personal.
- How review requests are sent When requests go out and how customers can opt out.
- Smart vs custom messages The two message modes in Messaging — let ReviewWheel write your request, or write your own.
- The compliance footer (and why it stays) Every review request carries a short compliance footer — here's what it says and why it can't be removed.
- Your personalized review-request image The personalized image that goes out with every request — a photo of your crew or truck with a branded greeting.
- When a customer opts out (STOP and unsubscribe) What happens when a customer replies STOP or unsubscribes, and the one way messages can start again.